Quality Guarantee & Return Policy
At Sagrado Jewelry, every piece is personally inspected and carefully prepared before it is shipped.
Before leaving our studio, each piece undergoes a thorough quality inspection to ensure it meets our standards of craftsmanship, finish, and presentation. We are committed to delivering your jewelry in perfect condition, beautifully packaged and ready to become part of your story.
Our promise is simple: every piece is carefully curated before it reaches your hands.
7-Day Return Policy
If for any reason you are not completely satisfied with your purchase, you may request a return within 7 calendar days from the date your order is delivered.
To be eligible for a return, your jewelry must:
Be unworn and unused.
Be returned in its original condition.
Show no signs of wear, scratches, damage, alterations, or misuse.
Include all original packaging, including the Sagrado Jewelry gift box, jewelry pouch, certificates, and any accompanying materials.
Once the item is received, it will be carefully inspected before the return is approved.
Non-Returnable Items
The following items are not eligible for return:
Personalized or custom-made jewelry.
Engraved pieces.
Special Order items.
Gift cards.
Final Sale items.
How to Request a Return
To initiate a return, please contact us within 7 days of delivery at:
support@sagradojewelry.com
Please include:
Your order number.
Your full name.
A brief explanation of the reason for the return.
Clear photographs of the item.
If your request is approved, we will provide detailed return instructions.
Return Shipping
Customers are responsible for the cost of shipping the item back to Sagrado Jewelry.
For your protection, we strongly recommend using a fully insured and trackable shipping service, as we cannot be responsible for packages lost or damaged during return transit.
Refunds
Once the jewelry has been received and successfully passed our quality inspection, your refund will be issued to the original payment method.
Original shipping charges are non-refundable unless:
The incorrect item was shipped, or
The item arrived damaged.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Our Commitment
At Sagrado Jewelry, we believe that true luxury is found not only in exceptional craftsmanship, but also in exceptional care.
Every piece is personally inspected before shipment because we understand that you are not simply purchasing fine jewelry—you are choosing a symbol of faith that is meant to accompany you for years to come.
Our commitment is to provide an experience defined by quality, integrity, and personal attention, from the moment you place your order until your jewelry arrives safely in your hands.